Frequently Asked Questions

What’s Covered:

• Color Fading or Tarnishing: We’ve designed our flatware to maintain its finish, using the strongest coating available in the market. If you notice any unusual and substantial fading or tarnishing during the warranty period, we've got you covered. Partial fading is considered normal wear and tear and is not covered.
• Structural Integrity: If you experience any bending (except for the tines of the fork), warping, or breakage under normal use, we’ll replace the affected pieces at no cost.
• Loose or Damaged Handles: If any handles on your flatware loosen or become damaged during the warranty period, we’ll provide a replacement.

What’s Not Covered:

• Normal wear and tear, including scratches, chips, minor fading, and other cosmetic changes.
• Rust, which typically results from improper dishwasher settings, leaving flatware soaking or exposure to salt.
• Damage resulting from misuse, improper care, or accidents.
• Cases of suspected fraud.
• Flatware that is not purchased from our website (eg. from unauthorized sellers or third-party marketplaces)

Please Note:

This warranty applies only when the flatware has been cared for according to our recommended methods, such as:

• Dishwashing with programs at a low temperature of 104°F / 40°C or less.
• Handwashing with mild dishwashing liquid only, avoiding citrus-scented, chlorine-based, and anti-limescale detergents. Do not use abrasive sponges or scrubs.
• Promptly washing off residues and food stains and avoiding prolonged soaking.

Refunds are not available under this warranty program. We offer replacements only. If replacement pieces are unavailable (e.g., due to the design phasing out), we will provide alternative options, such as offering another design/set at nominal pricing.

Warranty Period:

This 1-year warranty only applies to orders placed from Nov 28th, 2024 onwards. Orders placed before that are subject to a 30-day warranty.

The 1-year warranty begins on the date your order is delivered and ends 1 year later. For example, if your order is delivered on June 16th, the warranty will end on June 15th of the following year.

One-Time Use Clause:

This warranty is a one-time use warranty. Once a claim has been processed and a replacement has been provided, the warranty on the item will expire, and no further claims can be made under this warranty program. This policy is also implemented to prevent warranty fraud and abuse. The terms and conditions of this warranty are subject to change at the discretion of Nokmorn LLC.

What’s Covered:

• Color Fading or Discoloration: We ensure our porcelain plates maintain their vibrant finish. If you notice unusual and significant discoloration during the warranty period, we’ll replace the affected pieces.
• Manufacturing Defects: This includes defects such as glaze flaws, or irregular shapes that affect functionality. Do note that the dinnerware is handmade so there may be minor imperfections.
• Structural Integrity: If you experience cracks or breakage due to damages in transit, we’ll provide a replacement at no cost. This has to be reported within 30 days from the time you receive the dinnerware.

What’s Not Covered:

• Chipping or Breaking
• Scratches or Wear: Normal surface scratches or wear resulting from utensils or stacking are considered standard usage and not covered. 
• Misuse or Improper Care: Damage caused by extreme temperature changes (e.g., transferring directly from freezer to oven), use in non-recommended appliances, or abrasive cleaning methods.
• Third-Party Purchases: Dinnerware purchased from unauthorized sellers or third-party marketplaces.
• Fraudulent Claims: Cases of suspected fraud or abuse of the warranty program.

Please Note:
This warranty applies only when the dinnerware has been cared for according to our recommended guidelines:

1. Use: Safe for dishwashers, but avoid abrasive sponges or harsh cleaning agents.
2. Temperature: Avoid subjecting dinnerware to sudden or extreme temperature changes.
3. Storage: Stack with care to avoid surface scratches.

Refunds are not available under this warranty program. We offer replacements only. If replacement pieces are unavailable (e.g., due to the design phasing out), we will provide alternative options, such as offering another design/set at nominal pricing.

Warranty Period:

This 1-year warranty only applies to orders placed from Nov 28th, 2024 onwards. Orders placed before that are subject to a 30-day warranty.

The 1-year warranty begins on the date your order is delivered and ends 1 year later. For example, if your order is delivered on June 16th, the warranty will end on June 15th of the following year.

One-Time Use Clause:

This warranty is a one-time use warranty. Once a claim has been processed and a replacement has been provided, the warranty on the item will expire, and no further claims can be made under this warranty program. This policy is also implemented to prevent warranty fraud and abuse. The terms and conditions of this warranty are subject to change at the discretion of Nokmorn LLC.

What’s Covered:

• Manufacturing Defects: If they are unused and show defects in craftsmanship or materials such as it being warped or uneven glaze, we’ll send the replacements.
• Structural Integrity: If you experience cracks or breakage due to damages in transit or damages due to manufacturing defects, we’ll provide a replacement at no cost. Please note that damages in transit has to be reported within 30 days from the time you receive the product.

What’s Not Covered:

• Normal Wear and Tear: Including scratches, fading, staining, or other cosmetic changes that occur over time from regular use.
• Damage from Misuse or Improper Care: This includes damage caused by accidents, improper cleaning methods, or failure to follow care instructions (e.g., using wooden utensils in extreme heat or leaving leather placemats exposed to moisture).
• Third-Party Purchases: Products bought from unauthorized sellers or third-party marketplaces are not covered under this warranty.
• Excessive Use: Items showing signs of excessive use beyond what the product is designed to withstand, such as wooden utensils used with excessive force or leather placemats exposed to harsh conditions.
• Fraudulent Claims: Cases of suspected fraud or abuse of the warranty policy.

Please Note:
This warranty applies only when products have been cared for according to our recommended care guidelines:

1. Wooden Utensils: Clean with mild soap and warm water, dry immediately, and avoid submerging in water for prolonged periods. They are also not dishwasher safe.
2. Leather Placemats: Keep dry and avoid exposure to excess moisture or sunlight. Clean with a damp cloth and treat with appropriate leather care products.
3. Glass Pots: Use according to the recommended temperature range, avoid sudden temperature changes, and clean with non-abrasive sponges.

Refunds are not available under this warranty program. We offer replacements only. If replacement pieces are unavailable (e.g., due to the design phasing out), we will provide alternative options, such as offering another design/set at nominal pricing.

Warranty Period:

This 1-year warranty only applies to orders placed from Nov 28th, 2024 onwards. Orders placed before that are subject to a 30-day warranty.

The 1-year warranty begins on the date your order is delivered and ends 1 year later. For example, if your order is delivered on June 16th, the warranty will end on June 15th of the following year.

One-Time Use Clause:

This warranty is a one-time use warranty. Once a claim has been processed and a replacement has been provided, the warranty on the item will expire, and no further claims can be made under this warranty program. This policy is also implemented to prevent warranty fraud and abuse. The terms and conditions of this warranty are subject to change at the discretion of Nokmorn LLC.