Thank you for choosing Nokmorn. To maintain the highest standards of quality control and craftsmanship, all our premium flatware collections are dispatched directly from our global fulfillment hub via top-tier international air express channels. We are committed to delivering your order seamlessly, safely, and transparently.
1. ORDER PROCESSING TIME
All orders undergo strict quality inspection and are processed within 1 to 3 business days (excluding weekends and public holidays) before dispatch. Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to monitor your shipment in real-time.
2. SHIPPING RATES & DELIVERY ESTIMATES BY REGION
To ensure a transparent shopping experience and maintain 100% compliance with international advertising and customs standards, our shipping fees and estimated delivery timelines are strictly structured as follows:
|
Destination/Market |
Estimated Delivery Time |
Orders Under $300.00 |
Orders $300.00 and Up |
|
North America & Oceania |
7 - 12 Business Days |
$15.00 Flat Rate |
FREE Shipping |
|
Europe |
8 - 12 Business Days |
$15.00 Flat Rate |
FREE Shipping |
|
Asia |
3 - 10 Business Days |
$15.00 Flat Rate |
FREE Shipping |
Important Pricing & Tax Clarification:
Shipping fees are calculated automatically and applied at the final checkout stage based on your order subtotal. For regions where import duties or local taxes are collected at checkout (such as the European Union and South Korea), these will be displayed clearly as separate line items or built into the final checkout summary. No hidden fees will be added post-purchase.
3. SPECIAL REQUIREMENT FOR SOUTH KOREAN ORDERS (PCCC)
In strict compliance with South Korea Customs Service regulations, all personal cross-border shipments entering South Korea require a valid Personal Customs Clearance Code (PCCC).
A mandatory input field is provided at our checkout page for Korean customers.
The PCCC must match the recipient's legal name.
Orders provided without a valid PCCC, or with a name-mismatch, will be held by customs, and dispatch will be delayed until the correct details are provided.
4. TRACKING & DELIVERY RESPONSIBILITY
Every Nokmorn shipment is fully tracked. You can track your package using the tracking link provided in your shipping confirmation email. Please ensure your shipping address, email, and phone number are completely accurate at checkout. Nokmorn is not liable for failed deliveries resulting from incorrect or incomplete address information provided by the customer.
5. PACKAGE REFUSAL & UNCLAIMED SHIPMENTS
If a delivery fails or is rejected because the customer refuses to comply with local customs regulations (such as failing to provide a PCCC in South Korea, or refusing to pay local import taxes in applicable DDU destinations), the customer will be held solely responsible for all administrative expenses incurred. This includes the original outbound shipping fee ($15.00), the return international shipping fee, and any customs destruction/return charges, which will be strictly deducted from the final refund.
6. Damages & Wrong Delivery
If you receive your order damaged, or if an item is missing/incorrect, please save all packaging materials and damaged goods, and contact our support team immediately at support@nokmorn.com within 48 hours of delivery.
If you have any further questions regarding your shipment, please feel free to reach out to us at:
Email: support@nokmorn.com
Phone: +86 13410147687