At Nokmorn, we stand behind the exceptional quality of our products. If you are not entirely satisfied with your purchase, we are here to help with a transparent return and refund process.
1. 30-Day Return Window
Generally, we do not offer exchanges. If you would like a different product, please return your original item for a refund and place a new order.
You have 30 calendar days from the date you place the order to request a return. To be eligible for a return, your flatware set must be:
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Unused, unwashed, and in the same pristine condition that you received it.
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In its original, undamaged brand packaging (including gift boxes and protective sleeves).
2. Return Shipping Costs & Fees
Since product returns involve additional labor, we will charge the following fees:
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Restocking Fee: $35.00.
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Defective, Damaged, or Incorrect Items: If the return is due to our error (e.g., you received a damaged product, defective finish, or the wrong series), Nokmorn will cover 100% of the return costs.
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Customer Remorse (Change of Mind): If you wish to return an item because you’ve changed your mind, due to personal preference, or because you’ve chosen a different color or style, you are responsible for the return shipping costs, restocking fees, and handling fees. Shipping costs are non-refundable.
3. Return Process & Mandatory Address
Please do not send your purchase back to the manufacturer or carrier without contacting us first. To initiate a return, follow these steps:
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Email our customer support team at support@nokmorn.com with your Order Number and reason for return.
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Once your request is approved, securely pack the items and mail them back to our authorized return fulfillment office at the following physical address:
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Return Address: No.2, 2nd Lane South, Qiao Dong Vilage, Pan Dong Street, Jiedong District, Jieyang City, Guangdong, China, 522071
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We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
4. Refunds Processing Time
Once your return is received at our office and inspected by our quality control team, we will send you an email to notify you of the approval or rejection of your refund.
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If approved, your refund will be processed immediately.
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A credit will automatically be applied to your original method of payment (PayPal, Credit Card, etc.) within 5 - 7 Business Days. Please note that your banking institution or credit card company may require additional days to post the transaction to your account.
5. IMPORTANT CUSTOMS, DUTIES & REFUND CLAUSES
- Packages Rejected Due to Customs Duties (Applicable to Non-Tax-Collected Markets)
For destinations where duties and taxes are not collected at checkout (including but not limited to the Middle East, Australia, New Zealand, Switzerland, and Norway), the buyer holds sole responsibility for local customs clearance and tax payment.
If a package is rejected by the recipient and returned to our international fulfillment center due to a refusal to pay local import duties, taxes, or clearance fees, the customer will be held fully responsible for all incurred expenses. This includes the original shipping fee, the return shipping fee charged by the carrier, and any applicable administrative customs fees. Total return costs will be strictly deducted from your final product refund.
- Non-Refundable Taxes (Applicable to the European Union, Japan, and South Korea)
For regions where duties and taxes are collected at checkout or already included in the product price (such as the European Union, Japan, and South Korea), these tax amounts are legally declared and paid directly to your local customs authorities immediately upon clearance. Consequently, once an order has been dispatched from our center, the duties and taxes portion of the transaction is strictly non-refundable under any return or cancellation circumstances.
- South Korea Delivery Delays & Cancellations
It is the customer's responsibility to provide an accurate 13-digit PCCC (Personal Customs Clearance Code) at checkout that matches the recipient's legal name. If an order cannot be successfully shipped or cleared due to an invalid or missing PCCC, and the customer fails to provide a valid one within 7 business days upon our customer service team's notification, we reserve the right to cancel the order and deduct an administrative processing fee before issuing a refund.
6. Contact Us
For any questions regarding refunds, returns, or tracking, contact us at:
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Support Email: support@nokmorn.com
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Customer Service Phone: +86 13410147687